Refund policy

Return & Refund Policy – Prime Choice

At Prime Choice, we aim to provide quality imported products to our customers in Sri Lanka.

Returns

Customers may request a return if:

The product is damaged or incorrect when received.
The product received is different from the product ordered.
The product has a manufacturing or packaging issue.

Customers should contact us as soon as possible after receiving the order and provide the order details and photographs of the product.

Non-Returnable Products

For hygiene, safety and product-quality reasons, opened or used health supplements, skincare, cosmetics, personal-care products and baby-food products generally cannot be returned unless the product is defective, damaged or incorrectly supplied.

Refunds

If a return is approved, Prime Choice will assess the product and confirm the appropriate refund or replacement.

Approved refunds will be processed using the applicable payment method or another agreed method.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us promptly with photographs and your order details so we can assist you.